Terms of Use
1. Service and eligibility
These terms govern your use of TaT Connect, provided by TAT Integrated Facility Management Services Pvt. Ltd. Accounts are for authorised adult employees, drivers, client/vendor contacts and operations staff. Your organisation’s service agreement governs commercial matters; it cannot override your mandatory legal rights or the safeguards in the Privacy Notice.
2. Accounts and proper use
Use only your own authorised account. Keep OTPs, login credentials and security codes private. Give accurate information, record trip actions honestly and report suspected misuse promptly. Do not access another client’s data, share approval links, scrape personal information, disrupt the service or bypass access controls. Share a Travel PIN only with your assigned driver at boarding when required.
3. Transport and driver responsibilities
Follow the employer’s and operator’s transport and safety instructions. Drivers must hold required licences and permissions, use the assigned vehicle and avoid operating the phone while driving. Stop safely before interacting with the app. Sharing your location during every active trip is required for TaT Connect trips. After you are informed and allow the device permission, it starts automatically with each trip and stops when the trip ends; the Driver location notice explains its scope. If you do not allow location, or withdraw it, you will not be given trips that need tracking; this alone is not treated as misconduct. If location stops during a trip because of a phone, GPS, network or battery problem, tell operations; the interruption is recorded. Deliberately interfering with location during a trip is prohibited. It may lead to a temporary restriction while we review it, and, after you have had a chance to explain, to a suspension or removal from TaT Connect. Decisions are given in writing and can be appealed.
4. Timing, automated records and emergencies
Pickup times, routes and arrival estimates are planning aids and may change with traffic, GPS, network conditions or operational changes. Report incorrect trip records to the transport desk. On configured pickup trips, arrival at the office may trigger automatic closure after 10 minutes if the driver has not ended the trip.
SOS sends alerts to configured contacts and may escalate if unacknowledged. Delivery and response depend on networks and contact availability. The app does not itself call 112 and is not a substitute for emergency services. In immediate danger, call 112 directly when safe to do so. Nothing here removes our applicable safety duties.
5. Privacy, ownership and availability
The Privacy Notice explains data use and requests. TaT Services and its licensors retain rights in the software and branding. You receive permission to use the service for authorised purposes; no ownership of individuals’ personal data is transferred by these terms. Planned maintenance or failures can interrupt access. Operations will use agreed fallback arrangements where needed.
6. Access changes and responsibility
Access may be restricted when a role ends, for misuse or to address a security risk. A restriction for misconduct is first marked pending review; you are told what is alleged and may explain before a decision, which is given in writing and can be appealed. Contact support if a restriction is mistaken. Liability is governed by applicable law and any valid service agreement. These terms do not exclude liability that cannot lawfully be excluded, or take away consumer, data-protection or other mandatory rights. No pilot participant waives injury or safety claims merely by using the app.
7. Changes, law and contact
Material changes will be communicated with a version and effective date and accepted where required. Indian law governs these terms. Courts at Bengaluru with competent jurisdiction may hear disputes, without limiting mandatory statutory forums or remedies. Contact: support@tatconnect.in; postal address: #25, 1st Floor, 100ft Ring Road, Hoskerehalli, Banashankari 3rd Stage, Bengaluru 560085, Karnataka.